Privacy Policy
Privacy Policy of United Tickets ApS – United Stage Danmark ApS
Most recently updated on 12 January 2023
Notification of collection of personal data
UnitedTickets.dk (United Stage Danmark ApS) is a Danish ticket agency, based in Copenhagen, which offers tickets to events in Denmark and abroad. This Privacy Policy describes how we collect and process your personal data when you use our services.
The purpose of this Privacy Policy is simply to inform you of our data processing practices, and you do not need to do anything. If you have any questions, please contact us. Our contact details are provided in section 1.
Best regards
United Tickets (United Stage Danmark ApS)
Table of contents
Notification of collection of personal data.
1. Our identity and contact details.
2. Purposes of processing and legal basis.
(b) Legal basis of processing.
3. Categories of personal data.
4. Recipients or categories of recipients.
5. Data transfers to recipients in third countries, including international organisations
(a) Right to see information (right of access)
(b) Right to rectification (correction)
(d) Right to restriction of processing
(f) Right to data portability.
10. Links to third-party websites etc.
Information about our data processing practices
1. Our identity and contact details
United Stage Danmark ApS (United Tickets ApS) is the data controller of the personal data we have received about you. Our contact details are as follows:
United Tickets ApS (United Stage ApS)
Business reg. (CVR) no.: 31416299
Prags Boulevard 47
2300 Copenhagen S, Denmark
Email: info@unitedtickets.dk
2. Purposes of processing and legal basis
(a) Purposes of processing
We process your personal data for the purpose of offering online ticket sales to third-party events. Our processing thus primarily involves personal data which are necessary to process in connection with our online ticket services. As a general rule, this involves:
- Customer service and communication with you in connection with your purchase of tickets
When you contact our customer service or communicate with us in other contexts, we collect and process the data you provide for purposes of dealing with your query or question. Please do not provide any sensitive personal data to us, unless they are strictly necessary in order for us to deal with your query or question.
- Handling the practical aspects of the transaction
When you book your tickets through UnitedTickets.dk, we process your contact and payment details in connection with your transaction.
- (Electronic) delivery of tickets to you
We process your personal data when we deliver your tickets to you. We may deliver your tickets through our digital services or send them by e-mail or to your address, if you have opted in for postal mailing.
- Ticket design and electronic generation
We process your personal data when we generate your tickets. These data may include your name and contact details.
- Issuing refunds for cancellation of and/or changes to events, where applicable
If an event is cancelled or changed, or if you wish to cancel your purchase and receive a refund, we process your contact and payment details.
- Marketing communications
We may process your data for purposes of marketing products to you. These products may include newsletters and other marketing communications by e-mail if you have opted in to receive such communications. We also collect data about your behaviour on our website. For more details, see our Cookie Policy.
· Statistics and data
We collect data about your behaviour on our services, including about your purchase history. The data are collected in order to compile statistics and analysis about user behaviour. The data are used in an anonymised format and never for individual processing, automated decision-making or the like.
(b) Legal basis of processing
The legal basis for our processing of your personal data is Article 6(1)(b) (performance of a contract) and Article 6(1)(a) (consent) of the General Data Protection Regulation (the "GDPR").
The personal data collected for marketing purposes are collected in the pursuit of our legitimate interests, see Article 6(1)(f) of the GDPR. We only send you marketing communications and, for example, newsletters by email if you have consented expressly to receiving such communications or if we have another relevant legal basis of processing. In this context, the marketing communications may be targeted to you based on your history and preferences.
We may also process your personal data based on Article 6(1)(c) of the GDPR, i.e. in connection with legal obligations. This legal basis of processing is particularly relevant if we process the data in order to meet legal obligations or enforce or defend a legal claim.
3. Categories of personal data
As a general rule, we only process general personal data about you, and thus neither sensitive data nor data about criminal offences or convictions.
The data we process include especially name, email address, telephone number, address, payment card details, payment history, member/profile data and registrations for specific events.
However, member/profile data may include data about age and sex which are not in themselves sensitive personal data. These data will always be data that you have provided voluntarily, and you may remove these data from your profile at any time.
4. Recipients or categories of recipients
We may transmit your personal data, or make your personal data available, to relevant partners as relevant. Relevant partners include, in particular, the organiser of the event to which tickets are sold at UnitedTickets.dk and also payment services providers. In special cases, we may also disclose your data to advisors. For example, we may do so in order to comply with a legal obligation.
5. Data transfers to recipients in third countries, including international organisations
In some cases, we may transfer your personal data to non-EU and non-EEA (third-country) recipients. The recipients in question are UK-based partners. The data transfer will be made to fulfil the purposes set out in section 2.
We may transfer your personal data to the following third-country recipients:
|
NAME |
Company reg. no. |
ADDRESS |
DESCRIPTION OF PROCESSING |
|
THE WAY AHEAD GROUP LTD trading as SEE TICKETS |
03554468 |
Norfolk House 47 Upper Parliament Street Nottingham NG1 2AB, UK |
Ticket services, payment and related services |
|
See Tickets B.V. |
23167548 |
De Ruijterkade 113 1011 AB Amsterdam Netherlands |
Payment services |
|
SEE TICKETS SAS |
453942948 |
12, Rue de Penthièvre 75008 Paris France |
Communication services (delivery of emails and text messages to customers who have opted in to receive such communications) |
Please note that all transfers of personal data to third countries or international organisations will be made in compliance with Chapter V of the GDPR on third-country transfers (transfers of personal data to non-EU and non-EEA countries). For further details on our legal basis for such data transfers, please contact us using the contact details in section 1.
6. Sources of personal data
The data we collect are data which are provided by you or generated when you use our services. In exceptional cases, we may receive data about you from our partners, e.g. if you contact the organiser of an event directly and the organiser then forwards your query or question to our customer service.
7. Retention periods
As a general rule, we will retain your personal data only for as long as they serve a legitimate purpose, and then they will be deleted. You may also delete data from your account at any time. Every five years, your personal data will be deleted, unless we are informed by you that the data may still be processed or required to retain the data for longer than five years. Some financial data are retained for a minimum period of the current financial year plus five years in accordance with the Danish Bookkeeping Act (bogføringsloven).
8. Right to withdraw consent
You have the right to withdraw consent at any time. You may do so by contacting us using the contact details set out in section 1 above or by deleting data from your member account.
If you decide to withdraw consent, this will not affect the lawfulness of our consent-based processing before you withdrew consent. Thus, any withdrawal of consent will only take effect as from the time of withdrawal.
9. Your rights
Under the GDPR, you have a number of rights concerning our processing of your personal data.
If you would like to exercise any of your rights, please contact us at info@unitedtickets.dk.
(a) Right to see information (right of access)
You have the right to access the personal data we process about you as well as various other information.
(b) Right to rectification (correction)
You have the right to have inaccurate personal data about you rectified.
(c) Right to erasure
In special cases, you have the right to have your personal data erased before the expiry of our usual retention period.
(d) Right to restriction of processing
In some cases, you have the right to restrict the processing of your personal data. If you have the right to restrict processing, we will only be allowed from that point to process – except for store – the data with your consent or for the establishment, exercise or defence of a legal claim or for the protection of the rights of another natural or legal person or on important grounds of public interest.
(e) Right to object
In some cases, you have the right to object to our otherwise lawful processing of your personal data. You may also object to the processing of your personal data for direct marketing purposes.
(f) Right to data portability
In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have those personal data transmitted from one data controller to another without hindrance.
For more details about your rights, please see the guidelines on data subject rights available (in Danish) on the Danish Data Protection Agency's website at www.datatilsynet.dk.
10. Links to third-party websites etc.
Our website may contain links to other websites, including integrated links to other pages. We are not responsible for the contents of such third-party websites or their data collection practices. When visiting third-party websites, you are therefore recommended to read their privacy policy and other relevant policies to understand their data processing practices.
11. Complaints procedure
You have the right to lodge a complaint with the Danish Data Protection Agency if you are unhappy with our data processing practices. Please send your complaint to the Danish Data Protection Agency at:
Carl Jacobsens Vej 35
2500 Valby, Denmark
Tel. +45 33 19 32 00
For more details on how to contact the Danish Data Protection Agency, see www.datatilsynet.dk.